Policy for Refusing Amazon Packages

I was curious about Amazon return processes, including what do to if you can't cancel an order online and need to refuse delivery on a package. So, I wrote to customer service and within 2 hours, they responded to me! (It was more like 1.5 hours for a response! Talk about quick!) Anyway, this is good to know for future reference in case you need to refuse delivery. Rest assured that you won't be charged return shipping. I was looking online for discussion forums about refusing delivery, but I wanted to hear the policy directly from an Amazon representative to confirm that return shipping is not charged to the customer. 


Here is the official response from the Amazon representative: 


"If the package can't be delivered, it will be returned to us by the carrier. When we receive the returned package, we'll issue you a full refund. Also, if you can't cancel an order, You can refuse this shipment when it arrives. Refusing the shipment allows you to return it without having to pay for return shipping. When the package arrives, please tell the delivery driver you're refusing the package. If the order is delivered while you aren't home, you can contact the carrier for instructions on refusing a package."


I hope this helps. It sure helped me. Amazon's customer service is pretty superb. They make sure they get back you to pronto! 


NOTE: I'm not necessarily promoting this method, but if you happen to order something off Amazon and it goes down drastically in price the next day and you can't cancel your order online, then you can refuse delivery when the package arrives and place an order for the same item at the lower price, since Amazon does not issue price adjustments. This is the only loop hole to get a "price adjustment" at Amazon. Since I get Amazon Prime shipping, my items get shipped quickly (usually within hours of placing an order), so canceling an order online is almost impossible, unless I do it immediately. Thus, if an order is mistakenly generated, then refusing delivery is essentially the only way to cancel an order for Prime shipping.